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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600307 TARA CHAND MOURYA 5 5 5 5 1 20 20.0
2 kcc600085 DEEPENDRA KUMAR 5 5 5 5 1 20 20.0
3 kcc600943 BIPLAB KUMAR PATI 5 5 5 5 1 20 20.0
4 kcc600980 ANIMESH SHARMA 5 5 5 5 1 20 20.0
5 kcc601040 Gopal Singh Choudhary 5 5 5 5 1 20 20.0
6 kcc601416 Ramdhan Jat 5 5 5 5 1 20 20.0
7 kcc601510 Mukesh Kumar Verma 5 5 5 5 1 20 20.0
8 kcc601666 DHARMENDRA KUMAR 5 5 5 5 1 20 20.0
9 kcc601794 RAHUL SINGHA 5 5 5 5 1 20 20.0
10 kcc601385 Anirban Rajak 15 15 15 14 3 59 19.7
11 kcc600899 RAHUL PUNSE 14 14 14 14 3 56 18.7
12 kcc600481 Prasant Kumar Mohanty 10 10 10 7 2 37 18.5
13 kcc601730 BADSAH ALLI KHAN 8 10 9 10 2 37 18.5
14 kcc601678 SATYABRATA MOHANTY 5 4 4 5 1 18 18.0
15 kcc601096 SARVESH KUMAR TIWARI 5 5 5 3 1 18 18.0
16 kcc601103 JITENDRA SINGH 29 28 27 19 6 103 17.2
17 kcc601036 Suresh Kumar 3 4 5 5 1 17 17.0
18 kcc601047 Pratibha Dubey 8 9 8 9 2 34 17.0
19 601633 Kuldeep Tiwari 13 13 13 12 3 51 17.0
20 kcc601542 Neeraj Yadav 13 14 14 10 3 51 17.0
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