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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600694 SHAMIK MAHATO 5 5 5 5 1 20 20.0
2 kcc600880 VIJAY PATIL 10 10 10 10 2 40 20.0
3 kcc601454 yudhvir singh 5 5 5 5 1 20 20.0
4 kcc601616 patel ritika satishbhai 5 5 5 5 1 20 20.0
5 kcc601690 Vivek Tiwari 5 5 5 5 1 20 20.0
6 kcc601800 Dewranjan Kumar Verma 5 5 5 5 1 20 20.0
7 kcc601841 Chandan kumar Singh 5 5 5 5 1 20 20.0
8 kcc601797 Boski Kumari 14 15 15 15 3 59 19.7
9 kcc601738 B ANUSHA 18 19 20 20 4 77 19.3
10 kcc601049 ASHWINI DATTATRAY JAGATAP 5 5 5 4 1 19 19.0
11 kcc600046 RAM KESH MEENA 5 5 5 4 1 19 19.0
12 kcc601772 Ankit Kumar Pandey 10 7 10 10 2 37 18.5
13 kcc600691 RAJIB PAIN 5 5 5 3 1 18 18.0
14 kcc601197 DEVRAJ SINGH 15 15 15 6 3 51 17.0
15 kcc601649 Tejpal singh 5 5 4 3 1 17 17.0
16 kcc600766 ARBIND KUMAR MANDAL 9 9 10 5 2 33 16.5
17 kcc600652 SUSMITA SINGH 15 21 22 23 5 81 16.2
18 kcc601086 KAUSHAL KUMAR SINGH 29 28 28 28 7 113 16.1
19 kcc600067 VISHAL VIJAYRAO BHOGAWAR 4 4 4 4 1 16 16.0
20 kcc600969 ARCHANA BALA 3 5 4 4 1 16 16.0
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