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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600438 NITIN KUMAR MISHRA 5 5 5 5 1 20 20.0
2 kcc600383 MRITUNJOY MAHATO 5 5 5 5 1 20 20.0
3 kcc601164 NARESH SHARMA 5 5 5 5 1 20 20.0
4 kcc601443 RANEN KR GOSWAMI 5 5 5 5 1 20 20.0
5 kcc601554 Sooraj N 5 5 5 5 1 20 20.0
6 kcc601608 RAKESH RAJENDRA PATIL 5 5 5 5 1 20 20.0
7 kcc601658 PATEL SHREYABEN MAHESHKUMAR 5 5 5 5 1 20 20.0
8 kcc601394 Dinesh Kumar Kuldeep 10 9 9 10 2 38 19.0
9 kcc601404 CHINMAYEE SARANGI 4 5 5 5 1 19 19.0
10 kcc601001 DIBYENDU PATHAK 5 5 5 4 1 19 19.0
11 kcc601844 MIRO DOLEY 14 14 14 14 3 56 18.7
12 kcc601766 Sajad Mushtaq 5 5 5 3 1 18 18.0
13 kcc601649 Tejpal singh 6 10 10 10 2 36 18.0
14 kcc601612 Sumit Kumar 3 5 4 5 1 17 17.0
15 kcc601779 ANWAR MOHAMMED 3 4 5 5 1 17 17.0
16 kcc600775 DEEPAK KUMAR TRIPATHI 15 11 12 13 3 51 17.0
17 kcc600380 BIKASH RANJAN MANNA 5 4 4 4 1 17 17.0
18 kcc600526 SANJIB SAIKIA 5 5 5 2 1 17 17.0
19 kcc601216 G SANDHYARANI 12 13 13 13 3 51 17.0
20 kcc601334 DINANATH MANDAL 2 5 5 5 1 17 17.0
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