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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc601077 Vivek Kumar 5 5 5 5 1 20 20.0
2 kcc601241 Sujata Tirpude 5 5 5 5 1 20 20.0
3 kcc601352 VARADHARAJA G 5 5 5 5 1 20 20.0
4 kcc601730 BADSAH ALLI KHAN 5 5 5 5 1 20 20.0
5 kcc601405 NIKITA PRIYADARSHINI SWAIN 15 15 14 14 3 58 19.3
6 kcc601742 Maninder singh 5 5 5 4 1 19 19.0
7 kcc601667 K BINDU BHARGHAVI 5 5 4 5 1 19 19.0
8 kcc601674 SHAILESH APPASO PHADTARE 5 5 5 4 1 19 19.0
9 kcc601325 Menka Ranjan 13 15 15 13 3 56 18.7
10 kcc601392 Manvendra Singh Parmar 14 14 14 14 3 56 18.7
11 kcc601623 Poonam 25 29 28 27 6 109 18.2
12 kcc601749 TANAJIT KUNDU 4 5 4 5 1 18 18.0
13 kcc601711 Ashish Kumar 22 23 25 20 5 90 18.0
14 kcc601267 Akshay deep 3 5 5 5 1 18 18.0
15 kcc600362 RAKESH KUMAR 4 5 5 4 1 18 18.0
16 kcc600969 ARCHANA BALA 12 13 14 13 3 52 17.3
17 kcc601699 SUGANDHA PANIGRAHI 2 5 5 5 1 17 17.0
18 kcc601705 SURYA KANTA SOREN 4 4 4 5 1 17 17.0
19 kcc601619 MUKUL KUMAR 14 14 15 8 3 51 17.0
20 kcc600775 DEEPAK KUMAR TRIPATHI 19 21 21 23 5 84 16.8
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